Call Logging & Integration

Automatic call logging (Android)

When you tap a lead's phone number in BCT on Android, the app opens the system dialer. When you return to BCT after the call, it automatically reads your call log and records:

• Whether the call was answered, missed, declined, or went to voicemail
• Call duration
• Links the call to the lead or customer

Manual call logging

If automatic detection doesn't work (iOS, or connectivity issues), a manual log dialog appears. Select the outcome and duration.

Call outcomes

• Answered - Call connected and lasted more than 10 seconds
• Missed - Call was not answered
• Not Reachable - Call went to voicemail
• Declined - Call was rejected

Call history

All calls are visible on the lead/customer detail page and in the staff's call history.