Issuing & Responding to Staff Queries

A staff query is a formal written notice issued to a staff member for disciplinary or performance reasons.

Issuing a query (Management only)

1. Go to Queries in the sidebar
2. Click Issue Query
3. Select the staff member, fill in the subject and details
4. Set severity: Minor, Moderate, or Serious
5. Click Send

The staff member receives an in-app notification immediately.

Acknowledging a query (Staff)

1. Open the query notification or go to Queries
2. Read the query in full
3. Click Acknowledge - this records that you have read it
4. Optionally write a Response explaining your position

Closing a query (Management)

After reviewing the staff response, click Close Query. Closed queries are permanently read-only.